5k777's Privacy Policy

1 Data Collection

We collect various types of information when you register an account and use our services at 5k777. The types of information collected are described in detail below.

1.1 Information You Provide

When you register on our platform, participate in the identity verification process, or contact our support team, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Identity documents (National ID / Passport / Driving Licence)
• Financial information — mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Messages or attachments you send during any communication

1.2 Automatically Collected Information

Some information is collected automatically while you browse our website. This includes:

• IP address and device identifier
• Browser type, language settings, and operating system
• Log data on which pages you visited and how long you spent on them
• Information obtained from cookies and similar tracking technologies
• Referral URL (where you came from before arriving at our site)

1.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may also collect information from lawful third-party sources. Such collection is always carried out in accordance with applicable laws and regulations.

2 Purpose of Data Use

5k777 uses collected information only for specific, legitimate, and transparent purposes. We process your information for the following reasons:

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To process deposit and withdrawal requests.
• Customer Support: To resolve your questions and complaints promptly.
• Fraud and Risk Control: To prevent unauthorised access and fraudulent activity.
• Meeting Legal Obligations: To comply with applicable laws, regulations, and guidance from regulatory authorities.
• Service Improvement: To analyse user behaviour and improve the quality of the platform.
• Communication: To send security alerts, transaction confirmations, and necessary notifications.
• Responsible Gaming: To monitor gaming behaviour and provide support where needed.

We do not sell or rent your personal information to third parties for marketing purposes without your consent.

3 Data Disclosure and Sharing

5k777 may share your personal information with third parties in limited circumstances and for specific reasons. Those circumstances are described below:

3.1 Service Provider Partners

We work with trusted technology and service partners who perform specific tasks on our behalf — such as payment processing, identity verification, and data analysis. These partners only have access to the information necessary for their own services and are required to follow our privacy standards.

3.2 Legal Obligations

We may disclose necessary information in response to a court order, government directive, or a lawful request from a law enforcement agency. We do not prefer such disclosures, but they can sometimes become unavoidable due to legal obligations.

3.3 Business Transfers

In the event of a future business merger, acquisition, or asset sale, user data may form part of the transferred assets. In such an event, we will notify you in advance and take steps to protect your rights.

3.4 With Your Consent

For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information.

4 Cookies and Tracking Technologies

The 5k777 website uses cookies and similar tracking technologies. These are small data files stored in your browser that help us improve the quality of our service.

4.1 Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security. Without these, the site does not function properly.
• Functionality Cookies: To remember your preferences and settings — such as language preference.
• Analytics Cookies: To collect website usage statistics and improve the service.

4.2 Cookie Control

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to stop working correctly.

5 Data Security Measures

5k777 applies industry-standard technologies and processes to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers between the website and your browser take place over an encrypted connection.
• Encrypted Database: Collected personal information is stored in encrypted form.
• Access Controls: Only authorised staff may access your information, and only when there is a specific need to do so.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Two-Factor Authentication: Additional identity verification is carried out when suspicious activity is detected.

While we are committed to ensuring the highest level of protection, complete security of data transmission over the internet can never be guaranteed. We therefore ask you to keep your password confidential and to log out of your account after use.

6 Data Retention Period

5k777 retains your personal information for as long as it is needed. In determining the retention period, we take the following factors into account:

• The period during which your account remains active
• The need to meet legal, accounting, or regulatory obligations
• The need to resolve disputes or defend against claims
• The need for historical records to prevent fraud and misuse

Even after your account is closed, some information may be retained for a specified period due to regulatory obligations. Once that period ends, the information is securely deleted or anonymised.

7 Your Rights

As a user of 5k777, you have a number of important rights regarding your personal information:

7.1 Right of Access

You may find out at any time what information we hold about you and how it is being used. You can request a copy of this information in writing.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may ask us to correct it. We will apply the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for legal, regulatory, or security reasons.

7.4 Right to Object to Processing

You may object to your information being used for specific purposes — in particular for marketing communications. Once we receive such an objection, we will stop using your information for that specific purpose.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact our support team by email. Once we have verified your identity, we will process your request as quickly as possible.

8 Privacy of Minors

5k777 is an adults-only platform. Our services are intended solely for those aged 21 and above. We do not knowingly collect any personal information from minors.

If a minor attempts to register on our platform and we are able to detect this, we will immediately close that account and delete all associated information. Parents and guardians are urged to prevent minors from accessing this type of platform.

9 Third-Party Links and Services

Our platform may contain links to third-party services — such as payment gateways (bKash, Nagad, Rocket, Upay) or content from game providers. These third parties have their own privacy policies and handle information in accordance with their own policies.

5k777 is not responsible for the privacy practices of third parties. We encourage you to read the privacy policy of any third-party service before using it.

10 Policy Changes

5k777 may review and update this Privacy Policy from time to time. Before any changes take effect, we will indicate the updated date on this page. For significant changes, we will notify you by email or through a notification within the platform.

If you continue to use the platform after a revised policy has been published, this will be taken as an indication that you have accepted the new policy. We therefore advise you to review this page regularly.

11 International Data Transfers

5k777 primarily serves players in Bangladesh. However, our technology infrastructure may be hosted on international servers. This means your information may be stored or processed on servers located outside Bangladesh.

For any such transfer, we ensure that applicable data protection laws and standards are followed and that your information is kept secure in accordance with the highest security standards.

12 Contact

If you have any questions or concerns about this Privacy Policy, or if you wish to make a request to exercise your rights, please contact our support team.